Do I need a specific reason to book a session?

No. Many people book simply because they want to talk to someone who is fully present. You do not need a big or dramatic topic to show up.

No. Unburdora is non-clinical and is not a substitute for therapy, counselling, medical support, or crisis services.

What happens in a session?

We talk in a natural, easy way. You can share what is on your mind, let the conversation drift between topics, or simply think out loud. You set the pace within the clear boundaries described on the site.

Do I need to prepare anything before the call?

No preparation is needed. You can simply show up as you are for the session.

Is everything confidential?

Yes. Conversations are private and kept confidential. Nothing is recorded, documented, or shared.

Do you offer video or audio sessions?

Yes. You can choose between video or audio for your online sessions, depending on what feels more comfortable.

What topics are not allowed?

Topics that are not allowed include anything romantic or sexual, crisis situations, medical or therapeutic concerns, and anything that requires professional or emergency-level support.

How do I schedule a session?

Choose a session length, pick a time through the online scheduler, complete the payment, and then join the call using the link provided in the confirmation.

What is your cancellation policy?

Sessions can be cancelled or rescheduled up to 24 hours in advance. For late cancellations or no-shows, the prepaid session is forfeited.

How can I pay and in which currency?

Payments are processed securely through Stripe using major debit or credit cards. All prices are listed in euros, and your bank or payment provider converts the amount to your local currency automatically.

Unburdora Terms & Conditions – Usage, Policies, and Limits

Terms & Conditions

1. Nature of the Service

Unburdora provides private, non-clinical, non-medical one-to-one conversations for adults.
This service is not therapy, not counselling, not coaching, and not a substitute for professional mental-health or medical care.

2. Eligibility

You must be 18 years or older to use this service.

3. No Crisis or Emergency Support

Unburdora cannot provide crisis intervention, emergency assistance, or support for urgent mental-health situations.
If you are in immediate danger or need emergency help, contact your local emergency number or crisis hotline.

4. Session Bookings

All sessions are booked and paid for through the online scheduling system.
Your chosen time is reserved exclusively for you, and sessions end at the scheduled time even if you join late or miss part of it.

5. Cancellations & Refunds

Cancellations and refunds follow the policy outlined on the Cancellation & Refund Policy page.
Booking a session means you agree to that policy.

6. Communication

All communication happens only inside scheduled sessions.
Unburdora does not provide email support, messaging, or contact outside booked appointments.

7. Privacy & Confidentiality

Conversations are private.
No sessions are recorded or stored.
Further details are described in the Privacy Policy.

8. Appropriate Use of the Service

Unburdora is strictly limited to the conversational service described.
Any attempt to use the service for inappropriate, harmful, abusive, explicit, or non-aligned purposes will result in sessions being immediately denied or discontinued.
Repeated misuse or boundary-breaking behaviour may result in permanent refusal of future sessions.

9. Right to Decline Service

Unburdora reserves the right to decline or discontinue a session at any time if the behaviour, requests, or intentions of the client fall outside the boundaries of the service or create discomfort, risk, or misuse.